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Complaints Department


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My husband and I were in the hospitality industry for many years, we managed an island resort in the Pacific and later ran a large motel in coastal Australia. I was sent this by a friend who knew I would understand and I had to share.

This is a list from Thomas Cook Holidays listing some of their clientele’s genuine complaints.


1. "I think it should be explained in the brochure that the local store in Indian villages does not sell proper biscuits like custard creams or ginger nuts."

2. "It's lazy of the local shopkeepers to close in the afternoons. I often needed to buy things during 'siesta' time -- this should be banned."


3. "On my holiday to Goa in India , I was disgusted to find that almost every restaurant served curry. I don't like spicy food at all."


4. "We booked an excursion to a water park but no-one told us we had to bring our swimming costumes and towels."


7. "The beach was too sandy."


8. "We found the sand was not like the sand in the brochure. Your brochure shows the sand as yellow but it was white."


10. "Topless sunbathing on the beach should be banned. The holiday was ruined as my husband spent all day looking at other women."


12. "No-one told us there would be fish in the sea. The children were startled."


13. "There was no egg-slicer in the apartment."


14. "We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish."


15. "The roads were uneven.."


16. "It took us nine hours to fly home from Jamaica to England . It took the Americans only three hours to get home."


17. "I compared the size of our one-bedroom apartment to our friends' three-bedroom apartment and ours was significantly smaller."


18. "The brochure stated: 'No hairdressers at the accommodation'. We're trainee hairdressers -- will we be OK staying there?"


19. "There are too many Spanish people. The receptionist speaks Spanish. The food is Spanish. Too many foreigners now live abroad."


20. "We had to queue outside with no air-conditioning."


21. "It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."


22. "I was bitten by a mosquito. No-one said they could bite."


23. "My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room.

We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked."

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I was told once by an agent who did a lot of bookings for our resort, that they had a complaint from travellers who said the cruise ship in the photo on the holiday brochure was not in the view from their bungalow and they therefore requested a refund.


There are so many ways that travellers try to get their holiday money refunded or get free upgrades, meals etc. I think I've heard most of them and I think there are some who book a holiday through a travel agency with the intent to find some reason to ask for a refund or a free holiday somewhere else lol

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